Exploring The Potential Role Of Unstructured Processes

The presentation covers: Identifying the unstructured processes in an organisation that would benefit from BPM; Recognising the benefits of including unstructured content into processes; Examining how to combine unstructured and structured content to deliver performance improvements. Presented by Dr. Michelle Booysen and Marietjie Lancaster at the BPM Summit 2009, in Johannesburg, South Africa

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